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Rob Nganga is a Licensed Marriage and Family Therapist serving California, Arizona, and Vermont.

Hi there!

My name is Rob (he/him) and I'm a therapist who helps people understand themselves and have better relationships.

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Frequently Asked Questions

What is a Licensed Marriage & Family Therapist?

According to the California Association of Marriage and Family Therapists (CAMFT), "Licensed Marriage and Family Therapists (LMFTs) are psychotherapists and healing arts practitioners licensed by the State of California. They are trained to assess, diagnose and treat individuals, couples, families and groups to help those who are struggling achieve more adequate, satisfying and productive lives."

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I've never been in therapy. How do I know if you will be a good therapist for me?

There's a lot of stigma that comes with going to therapy. I work with first-timers in therapy often and I understand how uncomfortable it can be. I will welcome your newness to therapy and support you in making positive changes.

To schedule your 15-minute Consultation, go to:

Do you do telehealth sessions? How about in-person?

Yes! My online therapy services, also known as telehealth services, are provided via secure, confidential video chat. Over the past few years, many clients and therapists have found that telehealth sessions can be both effective and convenient. However, there are several limitations to telehealth sessions. There are the obvious ones, like you aren’t able to meet your therapist for an in-person meeting and you have to make sure you have a secure internet connection. Then there are the less obvious ones, like your therapist having limited ability to read your body language and making sure you are in a physical space where you feel you can speak openly (and avoid someone in the next room listening in).

For clients in the Sacramento-Roseville-Elk Grove Area, in-person sessions are available at my office in East Sacramento.

To schedule your 15-minute Consultation, go to:

Do you accept insurance?

Yes! For California residents, I accept the following insurances: Aetna, Allied Benefit Systems, Bind, GEHA, Harvard Pilgrim, Health Plans Inc, Meritain, Nippon, Optum, Oscar, Oxford, UHC, UMR, United Healthcare, and United Healthcare Shared Services (UHSS).

For all other insurances and for people who do not live in California, I operate as an Out-of-Network provider. You are responsible for paying your fees for each session. If you would like to gain reimbursement from your insurance company, you should inquire with them about your benefits and how much they are willing to cover for an Out-of-Network provider of mental health services. At the end of each month, I will send you a receipt (also known as a "Superbill") which you may be able to use to gain reimbursement directly from your insurance company. To learn more about what to do with a Superbill, go to:

What are the benefits of private pay (paying without insurance)?

Utilizing private pay helps to maintain the highest level of confidentiality and privacy when in treatment. Since I do not need to release records to an insurance company, information about you remains only between you and I. Not involving an insurance company means I also do not need to diagnose you with a mental health diagnosis; which they often require for reimbursement. Lastly, while insurance companies might limit your sessions by frequency (# per week, month, year) or type (individual, family, couples, groups), choosing to pay privately provides you with the freedom to pursue therapy on your schedule!

To schedule your 15-minute Consultation, go to:

What kind of payments do you accept?

Since my practice is almost entirely online, I can only accept payments online. I accept all major credit/debit cards (Visa, Mastercard, American Express, Discover) as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

To process payments as an Out-of-Network provider, I work with Ivy Pay which is a highly secure and HIPAA-compliant credit card processing service. As a payment option for our sessions, you may keep a credit card on file with Ivy Pay. Since all the information on there is kept confidential, I will never have access to your credit card information.

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Will you provide a Good Faith Estimate for the cost of treatment?

Yes, I will provide a Good Faith Estimate. In compliance with The No Surprises Act, I inform my uninsured and private pay clients that they have a right to a “Good Faith Estimate” to help them estimate the expected charges they may be billed. This estimate is the projected cost of a full year's worth of treatment - something that is rarely a necessity. This estimate is in no way a contract and you may stop therapy whenever you wish.

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National Domestic Violence Hotline

If you or someone you know is in a domestic violence relationship, please contact the National Domestic Violence Hotline at:

1 (800) 799-7233

For more information, go to:

National Suicide Prevention Lifeline

If you or someone you know is having thoughts about suicide, please contact the National Suicide Prevention Lifeline at:

1 (800) 273-8255

For more information, go to:

© 2023 Rob Nganga, LMFT #125533